At La Rossa, we are committed to make shopping fuss-free and enjoyable for you. Kindly read through the following terms prior to making your purchase. Through procuring our merchandises and services would mean that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.

 

PURCHASE & DELIVERY

Please ensure that the correct item in the correct colors/sizes has been selected before proceeding to check out. La Rossa will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors/sizes are selected, or if duplicate orders are placed.

If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will not be made for orders where discount codes are not entered at purchase. Please click here for the guide of using coupon code.

Kindly ensure the full and correct address is stated. Orders with incomplete/incorrect address may result in lost or delayed mail. La Rossa will not be responsible in the event that address provided by customer is incomplete/incorrect.

Please read here for more details on shipping.

La Rossa reserves the right to accept or reject any order(s).

Kindly note that all items purchased from our site are strictly non-refundable.

 

EXCHANGE & REFUND

All items are not exchangeable or returnable except in the unlikely event of defective item. Exchangeable items only applicable to items which reported DEFECT within 3 days upon receipt of the items. A snapshot of defective area need to be attach during reporting to us. Customer required to deliver back the item within 7 calendar days. Failing to do so, La Rossa holds the right not to proceed with exchange or refund. We will try our best to reduce the minimal inconvenience.

Please read more in-depth information on exchange, refund and defect on our Exchange & Refund policy page.

 

AVAILABILITY

We are operating on pre-order basis and product availability will only be checked after we receive your order. We update our product availability routinely but it may change faster than we can update. If you placed an order for products that are unavailable, we will send you an email notification as soon as possible, and provide exchange or refund in accordance with our Exchange & Refund policy.

 

GARMENT CARE

You are advised to hand wash all La Rossa apparels (individually) without soaking for the first few washes as colour transfer may occur. 

Please iron on reverse side of the apparel. Low to Medium heat ironing is encouraged for all products. We would encourage steaming or ironing them using indirect heat (by placing a fabric/cloth between the item and iron).

 

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
 


QUESTIONS

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by emailing us at sales@larossa.com.my